Microsoft recently started rolling out an updated version of the Photos app for Windows 10 and 11 users to support integration with Apple’s iCloud cloud storage. However, users began to complain about the unpredictable behavior of the system: synchronized videos are played, showing a black screen, and sometimes even supplemented with photos of strangers.
Two weeks ago, Microsoft started rolling out an updated version of the Photos app, which gained a new gallery view format and iCloud integration. The software giant has been working with Apple on the update and plans to add Apple Music and Apple TV apps to Windows in the future. However, complaints surfaced about iCloud integration failures with Photo Gallery.
iPhone 13 Pro and iPhone 14 Pro owners complain that videos recorded on the phone stop playing and show a black screen after syncing with iCloud for Windows. In some cases, photos appear on videos from unknown sources, presumably from other iCloud accounts: people have seen family pictures, photos of children, soccer footage, and other photos that are often found in family albums.
Removing the application in Windows does not solve the problem – it probably occurs on the server side. The crash occurs on computers running Windows 10 and 11 and can affect devices with certain HDR and HEVC settings. Some users report that they have already alerted Apple to the bug, but neither Apple nor Microsoft have commented yet.