Japanese companies, including SoftBank and Hitachi, have started restricting their employees’ use of AI services like ChatGPT in workflows. According to the Nikkei Asian Review, this is due to the risk of information leaks and other threats.
Specifically, SoftBank’s management prohibited the processing of “identifiable” information about the company or other confidential data using AI services. The rules largely repeat those defined for working with cloud platforms, however, SoftBank thought it wise to duplicate the instructions in connection with the growing popularity of ChatGPT.
Hitachi intends to consider introducing new ethical rules for the use of interactive AI. The company plans to specify the standards for artificial intelligence systems already adopted in 2021.
Fujitsu has alerted employees to a number of ethical and legal issues that arise when using ChatGPT and other similar intelligent services. In addition, the company has created a special IT department designed to make decisions related to the use of artificial intelligence systems.
In addition to the risks of data leakage, there are other threats. ChatGPT is known for often giving wrong answers quite aptly. Combined, this results in the service being banned by many companies for corporate use. In Japan, its use has been restricted by Mizuho Financial Group, MUFG Bank and Sumitomo Mitsui Banking – the first fully blocked access to ChatGPT from working terminals to prevent information leakage and misuse. NEC has prohibited the use of the AI service.
According to experts, using such services makes employees less cautious, and there is always a risk of entering sensitive data that is then used outside of the company’s ecosystem. AI specialists believe that services need to be pre-tested by dedicated business teams in order to develop clear rules for their subsequent use.
Panasonic Connect, part of Panasonic Holdings, is known to already be using interactive AI to create documents, but only after taking steps to prevent information leakage. In addition, employees were instructed not to enter any personal data into the system.