The owners of smartphones Pixel 7 face a problem, the cause of which is still unknown. Users report on Twitter and in the Reddit forum “spontaneous destruction” Glass covering the main camera lens. Also, glass damage is not the result of bumps or drops of the smartphone. Although some users claim that glass cracking occurs at low temperatures.
According to the publications of PhoneArena and Android Police, complaints about this were received in November – a month after the smartphones went on sale. Based on images posted to social media, the issue affects both the $599 Pixel 7 and the $899 Pixel 7 Pro. Some users say they were charged $200-$400 to fix the damage, while others say Google agreed to make the repair under warranty.
Glass breakage often occurs after a change in the temperature of the environment – when the smartphone was moved from a warm room to a cold one or to the street, where the temperature is lower than in the room.
“I walked my dog last week during a cold snap (below -15C) and pulled out my phone to take a picture. I noticed a lot of glare so I started wiping the camera lens and the glass was already broken. I found broken glass in my pocket — wrote Reddit user u/blazers_n_bowties. He added that Google support refused to consider this a warranty case since we are talking about it “physical harm”.
And Twitter user Heydon Faber (@CSThrowaway), who also encountered the issue on his Pixel 7 smartphone (pictured above), expressed outrage at the company’s quality control. “They told me that was my problem. Is this really Google’s quality control? This is clearly a manufacturing defect and I know I’m not the only one. Please fix this, Google!”, — wrote He’s on social media.
Resource The Edge addressed to Google with a request to comment on user posts, but the company has not yet responded to a request.