Users of the GeForce Experience application and the GeForce NOW cloud gaming service complained about authorization problems. When logging into an account in GeForce Experience and GeForce NOW, the NVIDIA server sends an email to the user with a verification code. The server crashed and some users cannot receive the emails they need.
NVIDIA reported that they are trying to figure out and fix the issue as soon as possible: “Our team is investigating an incident where no emails were sent with a verification code. We apologize for any inconvenience and will provide new information as it becomes available.”.
The company did not say exactly when the problem will be fixed. However, she advised those who are already signed into the GeForce Experience app and GeForce NOW service not to log out of their accounts.
The GeForce Experience application makes it very easy to update the graphics driver for NVIDIA graphics cards, set the optimal graphics settings in supported games, capture and record gameplay and share it on various platforms including YouTube, Twitch and Facebook*, as well as monitor the status of the graphics card in real time. All of this becomes inaccessible if the service is not working. Also, because of this, users have to manually update the driver for the graphics card, which is not always convenient.
NVIDIA has long been criticized for requiring you to go through an authorization process in order to use certain game features. The argument in support of such claims grows stronger when the verification system fails. On the other hand, the Steam playground also uses authorization codes and dual user authentication systems, so NVIDIA is not alone in this practice.
* It is included in the list of public associations and religious organizations for which the court made a final decision to liquidate or ban activities on the grounds provided for in Federal Law No. 114-FZ of July 25. 2002 “On Countering Extremist Activities”.