In recent months, there have been numerous user reports on Reddit, Twitter and the SanDisk forums about incorrect operation of the SanDisk Extreme V2 and Extreme Pro V2 2TB and 4TB external SSD drives. It has now been announced that Western Digital will release updated firmware for problematic devices to bring them back to working order.
SanDisk Extreme V2 and Extreme Pro V2 2TB and 4TB SSDs are reportedly capable of spontaneously erasing data stored on them. In some cases, the information is simply no longer read. The issue appears to be affecting devices manufactured since late 2022, and primarily affects 4TB models.
Later this week, Western Digital issued the first public statement on the matter since it broke out a few months ago. The manufacturer announced that developers have prepared a software fix for Extreme and Extreme Pro 4TB drives. “Western Digital is aware of reports that some customers are experiencing issues with their SanDisk Extreme and/or Extreme Pro 4TB portable SSDs (SDSSDE61-4T00 and SDSSDE81-4T00, respectively). We have solved the problem and will publish the updated firmware on our website shortly. Customers with questions or issues should contact our support team for assistance.”Western Digital said in a statement.
The manufacturer did not specify when exactly the updated firmware will be available to users. It is also not known if Western Digital plans to issue a refund to users who have lost data due to improper operation of the Extreme and Extreme Pro drives. Official representatives of the company have not yet commented on this issue.