At Meta* tightened the policy on access to tools that allow hacking and/or recovering other people’s accounts. It turned out that in recent years employees and contractors who had access to such functions increasingly began to abuse this opportunity, sometimes simply for bribes.
Meta just last year, according to The Wall Street Journal, citing sources who wish to remain anonymous* more than two dozen employees and contractors fired or disciplined for unauthorized access to or recovery of user accounts. In some cases this was done for a financial reward. In addition, it turned out that some former employees and contractors still had access to special meta-software.* even after termination of cooperation with the company.
The online operations tool was in the limelight. It is considered the company’s last resort for account recovery and is not intended for regular Facebook users.* and Instagram*. It should be used solely to help public figures, celebrities, business associates of the Company, and friends and family of employees.
To submit a request, the employee provides the email address associated with the account to be restored, after which they must answer a series of questions, specifically who exactly owns the profile: members of the Zuckerberg team, a celebrity, a family member, or a meta partner*. After that, the request is sent to the support team, where it is checked individually. The problem is that the number of such requests has skyrocketed due to the growth of the meta staff.* – from 2017 to 2020, their number more than doubled, from 22,000 to 50.2,000. However, the company has already announced mass layoffs, so the number of inquiries is likely to decrease.
* It is included in the list of public associations and religious organizations for which the court made a final decision, activities on the grounds of Federal Law No. 114-FZ of July 25, 2002 “On Combating Extremist Activity”.