A few days ago reports surfaced that the just released beta version of the game Diablo 4 is breaking GeForce RTX 3080 Ti graphics cards. Blizzard officials have now officially commented on this situation. They said that they are investigating incidents together with NVIDIA, and also gave instructions on what to do if your Diablo IV graphics card is broken.
Recall that earlier this week owners of GeForce RTX 3080 Ti graphics cards started complaining that their PC screens would stop playing the beta version of Diablo 4 in one of the cutscenes, the image (black) and then viewing the video cards stopped showing any signs at all. Restarting helped some, but some graphics cards failed completely. The issue primarily affected Gigabyte’s GeForce RTX 3080 Ti, although there have been complaints of incidents with these cards from other manufacturers as well.
Now in one of the discussions Blizzard Forum I received the following message from the user support account: “The Diablo 4 team is investigating reports of GPU issues mentioned in this thread and elsewhere on the web. The team works closely NVIDIA to identify affected hardware configurations and collect as much data as possible to assist in the investigation“.
Also, the developers advise what to do if the map shows no signs of life:
- Turn the computer off and on again (not a restart but a full shutdown) and then see if the GPU can be detected in Windows.
- If the GPU can be detected in Windows, reinstall the drivers.
If the graphics card still doesn’t work after the above steps, the developers will be asked for an answer this post on the Blizzard ForumsProvision of the following information or provision of logs:
- Graphics card manufacturer and model number;
- Display resolution when starting Diablo IV;
- display mode (window/window full screen/full screen);
- Maximum FPS in the foreground and maximum FPS in the background;
- Diablo IV graphics quality settings, preset (Low/Medium/High) or custom (describe in more detail).
So far in the replies, users have mostly reported that their graphics cards are fine, although they have experienced unexpected shutdowns, but a hard system reboot helped. However, one of the users reported that his graphics card was completely out of order (Gigabyte 3080 Ti Vision OC) and sent it to Gigabyte under the warranty. Be that as it may, while the exact cause of the issues isn’t specified, it’s likely that future investigations by Blizzard and NVIDIA will shed some light on this issue.