Dell told the Notebookcheck portal about the problems that occurred when testing its Alienware M18 R1 gaming laptop with an AMD Radeon RX 7900M graphics card. The company stated that most issues could be resolved by simply rolling back the Radeon driver to an older version.
Not long ago, the Alienware m18 R1 gaming laptop went on sale. To date, this is the only laptop on the market equipped with a powerful Radeon RX 7900M mobile graphics card. Reviewers noted both positive and negative aspects of the new product. One of the plus points is, for example, the high performance of the Ryzen 9 7945HX central processor. Negative reviews include problems connecting external displays to the laptop, high power consumption in sleep and sleep modes, and very short battery life. As mentioned in the reviews, most of these problems are due to poor software optimization. Dell confirmed this in a comment to the Notebookcheck portal, which had previously published a test report on this laptop.
“According to Dell, owners of the Alienware m18 R1 laptop on the AMD platform should install the older version of the Radeon graphics driver package released in September this year. The newer versions of the drivers that we used in our device test were not optimized for the Alienware m18 R1 at the time of testing. This is the root cause of most of the problems that we observed during our acquaintance with this laptop. Owners of an Alienware m18 R1 on the AMD platform are recommended to install the older version of the driver 31.0.14076.3 from September this year and also temporarily disable the automatic driver update function in the Radeon software settings, even if the software allows the use of the latest version recommends versions of its software. Dell has promised to release an update once the optimized driver is available.”writes Notebookcheck.
The portal explains that using the old version of the Radeon driver solves most of the observed problems with the AMD-based Alienware m18 R1 laptop, including ridiculously low battery life (only 3.5 hours) when using Wi-Fi and normal browser work .
For device OEMs, releasing custom driver packages is nothing new. Recent examples include ASUS, which produces its own dedicated drivers for the GPU of its ROG Ally portable gaming console based on AMD Ryzen Z1 suit processors. On the other hand, the Radeon RX 7900M mobile graphics card is not a customized solution and belongs to the main Radeon RX 7000M mobile graphics card series, so it relies on official driver versions from AMD. Therefore, Dell’s recommendation to roll back the driver to an older version could result in owners of the Alienware m18 R1 on the AMD platform without support for some of the latest gaming optimizations and features for some time.