AMD confirms its graphics driver can permanently crash Windows, but no solution yet

An AMD representative, speaking to PCWorld, confirmed the existence of a critical issue with the Adrenalin 23.2.1 WHQL driver for Radeon RX 7900, Radeon RX 6000 and older graphics cards. The company is trying to solve this problem as soon as possible.

Image source: AMD

After the release of the Adrenalin 23.2.1 WHQL universal graphics driver for Radeon RX 7900, Radeon RX 6000 and older graphics cards in the middle of last month, some users of these graphics cards began to complain that after installation, the PC operating system Nr prolonged loads when the user Select the “Restore factory settings” option. AMD has not recognized the problem for a long time and has not reacted to this situation at all. However, the problem wasn’t too widespread: not all users encountered it, even if they chose the “clean install” option.

But eventually PCWorld managed to get AMD’s comment on the driver. The company replied that this problem is known and the developers are trying to solve it as soon as possible.

“We have reproduced an AMD Software: Adrenalin Edition driver installation issue found in a very limited number of cases. We are actively investigating this issue. We recommend users to check before installing the driver [Adrenalin 23.2.1 WHQL] Make sure the operating system is not in the process of being updated, nor do you select the “Restore factory settings” option when installing the driver. We are working hard to find a solution as soon as possible and encourage users to report issues with AMD Software: Adrenalin Edition through our bug reporting tool.” — commented in AMD.

According to AMD, it is important to ensure that the operating system does not update its components. If the operating system is updated, you must wait for this process to complete before installing the driver.

Image source: PC World

PCWorld advises that users who are unable to boot the operating system after installing the Adrenalin 23.2.1 WHQL driver may need to reinstall the operating system. However, this should be used as a last resort when other ways of solving the problem prove ineffective. Before installing the driver, we recommend creating a Windows restore point so that you can undo the update. You can also try running the Windows Integrity Repair Tool directly during the operating system boot process.